Friday, January 18, 2013

United Airlines - on the ball?


Laura and I were Skyping last night and I asked her to call our messages at home to see if the taxi driver called.  He didn't, but at 10:00 AM on Sunday, United Airlines called to tell us that our 6:00 AM flight was cancelled and we were rescheduled for a Monday flight.

Thank you United for being so on top of things.  By that time we were in the air between Chicago and Cancun on an AA flight thanks to a very helpful United desk person in Rochester.

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